Buyer FAQ

Courtiva 2.0

Buyer FAQ

Answers for samples, MOQ, customization, installation, shipping and warranty planning.

Built for faster product and project decisions.

Answers for samples, MOQ, customization, installation, shipping and warranty planning.

Buyer FAQ reference 1
Product proof

Evaluate the right system

Answers for samples, MOQ, customization, installation, shipping and warranty planning.

Request support
Buyer FAQ reference 2
Project support

See the surface in context

Answers for samples, MOQ, customization, installation, shipping and warranty planning.

Request support
Buyer FAQ reference 3
Technical review

Prepare project documents

Answers for samples, MOQ, customization, installation, shipping and warranty planning.

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Can I request a sample before ordering?

Yes. Share your market, application and project size so the team can recommend the most relevant sample.

What information is needed for a quotation?

Buyer type, country, application, approximate area, preferred model and project schedule are the best starting points.

Can colors or logos be customized?

Options vary by family and model. Send the required color direction or artwork for feasibility review.

How is installation supported?

Courtiva can provide layout, quantity and installation guidance matched to the selected system.

What about delivery and warranty?

Lead time, packing, shipping and warranty terms are confirmed in the project quotation for the selected model and market.

Tell us what your team needs next.

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